Warranty Policy

 

2 Years Limited Warranty

Only when buying from Velthor.com official website and our authorised retailers.
Velthor warrants all watches to be free of material and workmanship defects for a period of two years from the date of the original purchase. Please retain your receipt/invoice which is sent via email when you make an order.

This warranty does not cover:

  • Damage, accidental or otherwise, not caused by defect of material or workmanship.
  • Minor aesthetic blemishes due to manufacturing or shipping.
  • Damage caused by consumer misuse, tampering, or failure to follow the instructions in the Instruction Manual.
  • Damage to the finish of the case, crystal, bracelet, strap or other appearance parts caused by wear or servicing.
  • Moisture damage to a watch not marked “water resistant” on the back or on the dial.
  • Damage caused by failure to test and reseal the watch after battery change or a service.
  • Movement damage for Automatic watches due to tempering or 3rd party servicing.

Some states do not allow limitations on the duration of any implied warranty and/or the exclusion of incidental or consequential damages, so the above limitations and/or exclusions may not apply to you.

This warranty gives you specific legal rights, and you may also have rights which vary from state to state.

If the watch has a defect described above within the warranty period, Velthor will repair or replace any defective parts free of charge within a reasonable time. Velthor may exchange the watch at its own discretion.

Please include a copy of your receipt/invoice as proof of purchase.